SHIPPING & RETURNS
We do not have customer phone line at this time. We are available Monday - Friday 7:00 AM - 4:30 PM EST via email or "Contact Us" page to answer any questions or concerns you may have. Someone will get back to you within 3 business days from the day of submission.
Please allow 1-3 business days for processing of online orders. Once your order is shipped, tracking information will be emailed to the email address the customer provided during checkout. During peak holiday times, please allow an extra business day for tracking information to be transmitted and shipment to be made.
Return & Exchange Policy
Only merchandise purchased from www.metroplywood.com can be returned to www.metroplywood.com within 30 days of purchase. The merchandise must be in the original packaging unopened and unused for returns. If the merchandise was defective or damaged during shipment, you will receive a refund for the returned item via the original method of payment, once photo of the damage item is submitted via email. Please note return shipping fees are at the customer's expense and are non-refundable.
How to Return
If you wish to return an item, please contact firstname.lastname@example.org. You will be provided with a return form that must be completed and Return Merchandise Authorization (RMA) number to fulfill your request. Use the original packaging (if possible), include the return form and item(s) to be returned, and seal the package securely with tape. We recommend using protective packing materials to minimize any damage to the product(s). Remove any other labels from the package. For your protection and to ensure prompt delivery, we recommend that you send your return via UPS or insured Parcel Post and retain the receipt for your records. Metro Plywood & Hardware LLC is not responsible for return postage, the cost of insurance, or lost or undelivered items.
Send the package to the following address:
Metro Plywood & Hardware LLC
15733 Colorado Ave.,
Paramount CA, 90723
Processing time for returns is usually 7-14 business days from the time the return package is received. We will refund the purchase price for the item(s) plus any tax paid, less any discounts, rebates, credits or refunds already given to you in connection with such products. The original shipping and handling charges, if any, will not be refunded. An email will be sent to confirm receipt and processing of your return request.
For any questions, please contact email@example.com. Business days are from Monday to Friday, excluding federal holidays within the United States.